The following steps can be taken when your Apple Watch is not properly showing heart rate during on-demand / Live 1:1 classes on your Studio or other iOS device:. 1: Confirm you have successfully gone through Steps 1-4 in the **Apple Watch Setup arti

<section id="isPasted">The following steps can be taken when your Apple Watch is not properly showing heart rate during on-demand / Live 1:1 classes on your Studio or other iOS device:&#xA0;1: Confirm you have successfully gone through Steps 1-4 in the **Apple Watch Setup article** to ensure you have the FORME app installed on both your iOS device as well as your Apple Watch. 2: Confirm that you are opening up the FORME app on your iOS device or a class on your Studio &quot;BEFORE&quot; launching the FORME app on the Apple Watch. Doing this in reverse order can cause errors.3: If using the Studio, make sure your iOS device is close by to ensure the most accurate heart rate data is being provided by your Apple Watch.4: &quot;Force Quit&quot; the FORME app on your Apple Watch:<ul><li>Press the &quot;Digital Crown&quot; to display all apps</li><li>Tap the desired app</li><li>Press and hold the Side Button</li><li>When the Power Down menu appears, release the Side Button&#xA0;</li><li>Press and hold the Digital Crown until the app goes away and the watch face returns</li><li>Relaunch the FORME App on the Apple Watch</li></ul><hr><h3 id="need-help">Need Help?&#xA0;</h3>If you&apos;ve tried / confirmed all the above steps and are still experiencing trouble, please reach out to our Member Support team at support@formelife.com&#xA0;and we&apos;ll be happy to help.</section><footer> </footer>

Apple Watch is not showing proper heart rate during classes on the Studio

If you’re having trouble connecting bluetooth headphones to the Studio for the first time:. If you’re having trouble connecting the headphones to the Studio even though you’ve previously been able to:. If the device is shown, but there is not a check

<section id="isPasted">If you&#x2019;re having trouble connecting bluetooth headphones to the Studio for the first time:<ol><li>Open the Control Center on the top right corner of the Studio screen. Then tap the Headphones tile.</li><li>Check to see whether the headphones are showing in the &#x201C;Pair A New Device&#x201D; list.</li><li>If the device is shown, select it. A check mark will appear when the device is successfully connected.</li><li>If the headphones are not appearing in the list, make sure they are in pairing mode. After putting them in pairing mode, wait a few mins to see if they appear.&#xA0;</li><li>Tap your headphones on the list and wait for a check mark to appear confirming that they are connected.&#xA0;</li></ol>If you&#x2019;re having trouble connecting the headphones to the Studio even though you&#x2019;ve previously been able to:&#xA0;<ol><li>Open the Control Center on the top right corner of the Studio screen. Then tap the Headphones tile.</li><li>Check to see whether the headphones shows in the &#x201C;Your Devices&#x201D; list.</li></ol>If the device is shown, but there is not a check mark next to it (meaning it is not connected), or you receive a connection error:<ol><li>Navigate to Settings, then tap the System button, then tap the Reset button. This will remove all member profiles, bluetooth devices and network settings.&#xA0;</li><li>Once reset, proceed to reconnecting the Studio to the network, sign into your member profile, and re-pair the headphones to the Studio (make sure that it is in pairing mode&#xA0;and close by, and look for it to reappear on the list &#x201C;Pair a New Device.&quot;)</li><li>Once it appears on the list, tap it and wait for the check mark to appear.</li></ol>If the device is shown, but there is not a check mark next to it (meaning it is not connected):<ol><li>Tap the &#x201C;Forget&#x201D; button, which will remove the headphones from the list of &#x201C;Your Devices.&#x201D;&#xA0;</li><li>Next, to reconnect the device, make sure that it is in pairing mode and close by, and look for it to reappear on the list &#x201C;Pair a New Device.&#x201D;&#xA0;</li><li>Once it appears on the list, tap it and wait for the check mark to appear.</li></ol>If the headphones are still not showing on the list while in pairing mode, try to pair another set of bluetooth headphones if you have them. If you&#x2019;re able to successfully pair the second set of headphones, then there is likely an issue with the initial pair you were trying to connect.&#xA0;Note: for AirPods &amp; Pros, the earbuds should be in the case with the lid open when pairing. Please press and hold the small white button on the back of the case for a couple of seconds until the white light begins to flash, indicating that it&#x2019;s in pairing mode and ready to be discovered.</section><footer> </footer>

My headphones won’t connect to the Studio

To determine if your Studio is successfully connected to the internet, open the Control Center on the top right corner of the Studio screen, then tap the Settings tile. Tap the WiFi button. If the Studio is connected to WiFi, under the WiFi tab, look

<section id="isPasted">To determine if your Studio is successfully connected to the internet, open the Control Center on the top right corner of the Studio screen, then tap the Settings tile.Tap the WiFi button. If the Studio is connected to WiFi, under the WiFi tab, look to see whether a check mark appears next to the network name. If there is a check mark, tap the TEST button. A box should appear that says &#x201C;Successfully connected to the network.&#x201D;If you cannot successfully connect to your network the following error messages may display on your Studio:<ul><li>&#x201C;There was a network error. Please check your network connection and try again.&#x201D;<ul><li>&#x201C;Failed to get session details. Please try again later.&#x201D;</li><li>&#x201C;An error occurred while removing the account. Please try again.&#x201D;</li><li>&#x201C;An error occurred while registering this account. Please try again.&#x201D;</li></ul></li><li>&#x201C;There was an error fetching your data. Please check your network connection or try again later.&#x201D;</li><li>&#x201C;No network connection detected.&#x201D;</li></ul>If you see any of these error messages and the Studio is not connecting to your network then some of the following scenarios may be interfering with the connection.Poor internet connection:You may be having trouble connecting your Studio due to poor internet connection on your network. &#xA0;We recommend download speeds of 50 Mbps, with a minimum requirement of 25 Mbps. Running a speed test on a laptop or mobile device near your studio can help you determine if the download speeds are within this margin. You can run a test like this from several websites including&#xA0;<a href="http://www.speedtest.net/" style=" text-decoration: underline;">www.speedtest.net</a> and&#xA0;<a href="http://www.fast.com/" style=" text-decoration: underline;">www.fast.com</a>.&#xA0;&#xA0;There are several situations that could be crowding or interfering with your WiFi signal.<ul><li>Obstructions<ul><li>Brick walls or walls with metal wire in the construction</li><li>Large furniture, sculptures, structural elements of your environment</li></ul></li><li>Crowded WiFi<ul><li>Your connection may be poor due to multiple devices using the same network. Interference from other devices such as wireless speaker systems, neighboring wifi connections, bluetooth connected devices, and other home appliances that are WiFi connected such as TVs, printers, vacuums, refrigerators, etc. could crowd your WiFi bandwidth making connecting to your Studio difficult.</li></ul></li></ul>To resolve some of these issues it could be helpful to move your WiFi router closer to your Studio for the strongest connection.&#xA0;Router needs to be refreshed:If your network is not working as expected it can be helpful to refresh your router. This will clear out its memory and will potentially solve network connectivity issues. You may also need to talk to your internet service provider to make sure that you have enough bandwidth to support all the devices in your home.Perform a proper router restart:<ul><li>First, unplug the router and the modem (if they are separate devices). If you have an integrated router/modem then just unplug this device.</li><li>Wait for at least 30 seconds.</li><li>Plug the Modem back in to power it on and wait at least 60 seconds. If you have an integrated router/modem then skip to the next step.</li><li>Plug the Router back in and wait at least 2 minutes.&#xA0;</li><li>Now try to connect your Studio to Wifi and see if the problem has gone away.</li></ul>If general network connection troubleshooting doesn&#x2019;t solve the problem:<ol><li>Try restarting the Studio by tapping Settings, then the Restart button. Once the Studio restarts, test the network connection again.</li><li>Check another device (smartphone, computer, etc.) to make sure that it&#x2019;s able to connect to the same network without issue.<ol><li>If you&#x2019;re having trouble connecting another device to the network, we recommend troubleshooting the network connection with your internet provider.</li></ol></li><li>If you have another network connection available (such as an open network), try to connect the Studio to that network. You can do this by going back into the Studio Settings, tapping on WiFi and selecting the new network name from the list of available networks.<ol><li>If you&#x2019;re able to connect the Studio to that network, but not the other, we recommend troubleshooting the network connection with your internet provider.</li></ol></li></ol>Check your Network StatusTo determine if your Studio is successfully connected to the internet, tap the three dots on the top right corner of the Studio screen to open the Control Center, then tap the Settings tile. Next, tap the System icon to open the System Settings menu. Tap &#x201C;View&#x201D; next to the Network Status line close to the bottom of the list.If you are connecting to Ethernet, you should see a green &#x201C;Connected&#x201D; next to the network type.If you are connecting to WiFi, you should see a green &#x201C;Connected&#x201D; next to the network type. &#xA0;In addition, under &#x201C;Performance&#x201D; look for:<ul><li>Can access API = Yes</li><li>Streaming bitrate &gt;1.5Mb</li></ul>If you are still experiencing issues, you can reach out to our Member Support team at&#xA0;<a href="mailto:support@formelife.com" style=" text-decoration: underline;">support@formelife.com</a>.Note: the FORME Studio does not support advanced network configurations at this time, including networks that require additional sign in steps via a browser portal, or VPN connections.</section><footer> </footer>

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