Apple Watch is not showing proper heart rate during classes on the StudioUpdated 3 months ago

The following steps can be taken when your Apple Watch is not properly showing heart rate during on-demand / Live 1:1 classes on your Studio or other iOS device: 

1: Confirm you have successfully gone through Steps 1-4 in the **Apple Watch Setup article** to ensure you have the FORME app installed on both your iOS device as well as your Apple Watch.

2: Confirm that you are opening up the FORME app on your iOS device or a class on your Studio "BEFORE" launching the FORME app on the Apple Watch. Doing this in reverse order can cause errors.

3: If using the Studio, make sure your iOS device is close by to ensure the most accurate heart rate data is being provided by your Apple Watch.

4: "Force Quit" the FORME app on your Apple Watch:

• Press the "Digital Crown" to display all apps
• Tap the desired app
• Press and hold the Side Button
• When the Power Down menu appears, release the Side Button 
• Press and hold the Digital Crown until the app goes away and the watch face returns
• Relaunch the FORME App on the Apple Watch

Need Help? 

If you've tried / confirmed all the above steps and are still experiencing trouble, please reach out to our Member Support team at [email protected] and we'll be happy to help.