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Troubleshooting

  • I’m having trouble connecting to the internet
  • My heart rate monitor won’t connect to my Studio
  • My headphones won’t connect to the Studio
  • Basic Studio Troubleshooting
  • I’m seeing an error message when trying to sign into my account on the Studio.
  • My Studio screen is not responding when I touch it
  • My Studio is stuck on a loading screen when I’m trying to sign into my account
  • The audio quality is very poor
  • My ethernet cable is plugged into the Studio, but I’m not able to connect to the internet
  • I’m trying to adjust the volume but it’s not changing
  • Apple Watch is not showing proper heart rate during classes on the Studio

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