My heart rate monitor won’t connect to my Studio
If you’re having trouble connecting the heart rate monitor to the Studio for the first time:
- Open the Control Center on the top right corner of the Studio screen. Then tap the Heart Rate tile.
- Check to see whether the HRM shows in the “Pair A New Device” list (it will say FORME Life HRM).
- If the device is shown, select it. A check mark will appear when the device is successfully connected.
If the HRM is not showing in the list of devices that means it’s not pairing properly to the Studio. We’ve outlined some recommendations for the best way to wear your FORME heart rate monitor to help make sure that it is able to appear in the list of devices.
If you’re having trouble connecting the heart rate monitor the Studio even though you’ve previously been able to:
- Open the Control Center on the top right corner of the Studio screen. Then tap the Heart Rate tile.
- Check to see whether the HRM shows in the “Your Devices” list.
If the device is shown, but there is not a check mark next to it (meaning it is not connected), or you receive a connection error:
- Navigate to Settings, then tap the System button, then tap the Reset button. This will remove all member profiles, bluetooth devices and network settings.
- Once reset, proceed to reconnecting the Studio to the network, sign into your member profile, and re-pair the HRM to the Studio (make sure that it is in pairing mode and close by, and look for it to reappear on the list “Pair a New Device.")
- Once it appears on the list, tap it and wait for the check mark to appear.
Battery
If you are not seeing any LED lights when holding onto the moistened electrodes, it might be time to replace the battery. The HRM uses a 3V Lithium battery model number CR2032 which can be found at most hardware stores.
If you continue to experience issues with your HRM, please contact our Member Support team at support@formelife.com so that we can help you further troubleshoot the issue.